refund and return

Return & Refund Policy

Last Updated: July 27, 2026

At GlowLinq, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be in its original packaging.
Include all accessories, manuals, and promotional items (if applicable).
Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Downloadable or digital products
Personalized or custom-made items
Final sale or clearance items
Products that have been used, damaged by the customer, or are missing original packaging

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

We'll review your request and arrange a replacement or refund if approved.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective, damaged, or you received the wrong product. If you need an exchange, please contact us before returning your item.